Meet Crystal

Crystal Hartley is a licensed mortician and embalmer with more than 25 years of experience in funeral service. Born and raised in Grand Rapids, Michigan, Crystal has built her career around compassion, professionalism, faith, and a deep commitment to helping families honor the lives of those they love.

Crystal is a graduate of Ottawa Hills High School, earned a Bachelor of Arts in Psychology from Grand Valley State University, and graduated from Worsham College of Mortuary Science. Her education, combined with decades of handson experience, has helped shape her approach to funeral service, one centered on understanding, dignity, and personal attention.

Crystal began Crystal Funeral Service in 2013 and later expanded her vision by purchasing Toombs Funeral Home in Muskegon in 2020, renaming it Toombs by Crystal Funeral Services. She has continued to grow the business, including the purchase and complete renovation of a new facility designed with modern features and welcoming spaces for today’s families.

Her leadership and community involvement have been recognized through honors including the GIANTS Award and the Grand Rapids Urban League Business Leadership Award.

For Crystal, funeral service is more than a profession—it is a calling. She considers it an honor to walk alongside families during difficult times and help create meaningful celebrations that reflect the life, personality, and legacy of everyone.

Crystal is guided by the scripture: “Trust in the Lord with all your heart and lean not on your own understanding; in all your ways acknowledge Him, and He shall direct your paths.” — Proverbs 3:5–6

Her commitment remains simple: to serve every family with compassion, respect, excellence, and care.